Q / A

HOW DO I UPLOAD MY VIDEO?

Video Tutorial - How to export and upload your files. 

 

HOW DO I FILL OUT THE FORM AND PAY?

Super simple.  1)  Fill out the START YOUR PROJECT form. Name..and all that stuff.   2)  After you hit SUBMIT it will take you to the payment page.     3)  After you remit payment the upload page will open.  Drag your files into the window and they will automatically start uploading . 

If you forget to upload something or, we ask you for more files...see below.

 

WHERE DO I UPLOAD ADDITIONAL FILES OR CONTENT ?

Once your project has been submitted you may need to send us additional files. Click below. 

 

 

HOW LONG DOES IT TAKE TO GET MY AUDIO MIX?

We use REAL HUMANs...so it will be a 24-hour turnaround on most projects. Occasionally, a project may require more time to complete based on complexity or our work volume.  We will reach out to you if we need more time as soon as we review your video. Otherwise, it takes about a full day. 

 

HOW DO YOU HANDLE CHANGES OR REVISIONS?

You get 1 round of "taste" changes with Plus and Pro at no cost. We will fix any technical issues at no cost ( EX. pops, lip sync issues, missing sounds ). If you have a small change in your edit we can usually accommodate that at little or no cost as well. 

 

WHO IS WORKING ON MY VIDEO?

We have a team of award winning engineers who continue to work on major television shows, films, national spots and music. And they will give your project expert care and creative consideration. 

 

HOW CAN I TALK TO SOMEONE?

Feel free to reach out with an email and Stephen will help you with any more details. If you want to go old school and need to actually hear a voice we have a phone. And if you really want to travel back in time..write us a letter.

Email: hello@theaudioplanet.com

Phone: 323.425.6363

125 West 3rd Street First Floor
Tulsa, OK, 74103
United States

 

WHAT GOES ON IN A TYPICAL AUDIO SESSION?

  • We use up to 90 audio tracks
  • Custom sound design 
  • Foley
  • Ambient sound design 
  • Dialogue mixing
  • Dialogue cleaning
  • Dialogue EQ matching
  • Dialogue background noise reduction 
  • Dialogue plosive reduction
  • Dialogue repair
  • Dialogue room reflection matching
  • Music leveling
  • Music mastering
  • Sub mixing
  • Final mixing
  • Final mastering
  • Testing on popular devices

 

WHAT is "Emotional audio impact and clarity"?

Once all of the nuts and bolts are done...I's dotted and T's crossed...we step back and look at this simply as a viewer. There are 2 questions going on. Does this move me? Can I understand it? 

The last pass of tweaks addresses those topics. Then, we check one final time for peaking, smooth opening and closing then export. 

 

WHAT FORMAT DO YOU OFFER?

Commercials

  • 15-second
  • 30-second
  • 60-second
  • 120-second

Long-form Direct Response

  • 2 min
  • 5 min
  • 30 min